TERMS OF SERVICE

PINOFOODS TERMS OF SERVICE

Operated by Pinotech Group International (Pty) Ltd

Effective Date: 7 November 2026
Website: https://pinofoods.com

1. Introduction

Welcome to Pinofoods.

These Terms of Service govern your access to and use of the Pinofoods website, online store, products and related services.

Pinofoods is operated by Pinotech Group International (Pty) Ltd, a company registered in Botswana under company registration number 00000855041, trading as Pinofoods.

Our business provides food products to households, retailers, wholesalers, restaurants, caterers, institutions and other commercial customers.

By accessing our website, creating an account or placing an order, you agree to these Terms of Service and our applicable policies, subject to your rights under Botswana law.

If you do not agree with these terms, please discontinue using the website.

2. Our Products and Services

Pinofoods specialises in the supply, packaging, marketing and distribution of food products, including:

Pasta, macaroni and spaghetti
Spices, herbs and seasonings
Teas and botanical food products
Rice, grains, beans and pulses
Maize meal, flour and other staple foods
Soya mince, soya chunks and other textured vegetable proteins
Cooking oils, vinegar, sauces and condiments
Food-service and institutional bulk products
Other grocery and food products offered through our store

Product availability may vary between our online store, factory shop and wholesale distribution channels.

We reserve the right to introduce, modify or discontinue products, subject to existing confirmed orders and applicable law.

3. Eligibility to Purchase

Customers placing orders must have the legal capacity to enter into purchasing transactions.

Where purchases are made on behalf of a company, institution or other organisation, the person placing the order confirms that they are authorised to act on its behalf.

Pinofoods may request reasonable information to verify an order, customer identity or commercial purchasing authority.

4. Customer Accounts

Customers may be able to create accounts through our website.

You agree to provide accurate and current information when registering, placing orders or communicating with us.

You are responsible for maintaining the confidentiality of your account credentials and notifying us promptly of suspected unauthorised access.

Pinofoods may restrict or suspend accounts where there is reasonable evidence of fraud, unlawful activity or serious misuse of our services.

5. Product Information and Descriptions

We make reasonable efforts to provide accurate product descriptions, images, packaging details, weights, ingredients and prices.

However, packaging designs, supplier specifications and product presentations may change from time to time.

Product images are provided for identification and illustration purposes.

Customers should consult the actual product packaging for applicable ingredients, allergen information, preparation instructions, storage requirements and expiry dates.

Where a material error is identified in a product description, Pinofoods will take reasonable steps to correct it.

Nothing in this section limits statutory rights relating to inaccurate descriptions, defective goods or misleading representations.

6. Prices and Currency

Unless otherwise stated, prices displayed on our website are expressed in Botswana Pula (BWP).

Prices may differ between retail, promotional, wholesale and institutional purchasing arrangements.

Applicable taxes and delivery charges will be disclosed in accordance with legal requirements and the relevant checkout or quotation process.

Pinofoods may update prices periodically due to supplier costs, exchange rate movements, transport expenses and other commercial factors.

Price changes will not retrospectively affect orders already accepted at an agreed price, except where permitted by law or agreed with the customer.

7. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An automated order acknowledgement does not necessarily mean that the order has been accepted.

An order is accepted when Pinofoods confirms acceptance or begins fulfilment, as applicable.

Orders remain subject to product availability, payment verification and applicable delivery arrangements.

Where an ordered product becomes unavailable, we will contact the customer to discuss a suitable alternative or refund.

Pinofoods may decline or cancel an order for a legitimate reason, including suspected fraud, unavailable stock or a material pricing error.

Where payment has been received for an order that Pinofoods cancels, the customer will receive an appropriate refund.

8. Payment Terms

Payment methods available through our online store or factory shop may include those displayed at checkout or otherwise expressly accepted by Pinofoods.

Orders are generally processed after successful payment confirmation.

Wholesale and institutional customers may be offered alternative payment arrangements subject to written approval.

Any credit terms, payment deadlines or account limits must be agreed separately.

Customers must not provide false payment confirmations or attempt to obtain products through fraudulent transactions.

9. Factory Shop Collection and Delivery

Customers may purchase products for collection at our factory shop or request delivery where available.

Factory Shop Address:

Unit 03, Mafulo House
Plot 10212/3, Block B
Mokolwane Road
Broadhurst Industrial
Gaborone, Botswana

Collection and delivery arrangements are governed by our Shipping & Delivery Policy.

Delivery costs, available service areas and estimated delivery periods may vary according to order size, destination and transport arrangements.

10. Returns, Refunds and Exchanges

Pinofoods aims to supply food products that meet applicable quality and safety requirements.

Returns, refunds and exchanges are governed by our Refund & Returns Policy and applicable Botswana consumer protection laws.

For hygiene and food safety reasons, discretionary returns of correctly supplied food products may be restricted, particularly where products have been opened, handled or sold loose.

These restrictions do not remove customers' legal rights concerning defective, unsafe, incorrectly supplied or misdescribed products.

11. Food Safety and Storage

Customers should follow the storage, handling and preparation instructions supplied with products.

Food products should be stored under suitable conditions to preserve quality and safety.

Customers should not consume products they reasonably suspect are contaminated, spoiled or unsafe.

Any suspected product safety issue should be reported promptly to Pinofoods.

We may investigate complaints, liaise with suppliers or initiate appropriate corrective measures where necessary.

12. Loose and Repacked Food Products

Pinofoods may offer selected food products in smaller packs, bulk quantities or loose self-weighed formats.

The declared weight, product identity and applicable pricing will form part of the transaction.

Products packed or repacked by Pinofoods will be handled in accordance with applicable food safety and labelling requirements.

Customers purchasing loose products are encouraged to store them in clean, suitable containers and follow any relevant storage instructions.

13. Wholesale and Institutional Customers

Pinofoods supplies products to commercial and institutional customers, including retailers, restaurants, caterers, schools and other organisations.

Wholesale transactions may be subject to additional terms concerning:

Minimum order quantities
Product specifications
Bulk pricing
Delivery arrangements
Payment and credit terms
Special packaging requirements
Order lead times

Where a separate written supply agreement exists, its specific provisions will govern the relevant transaction to the extent permitted by law.

14. Promotions and Special Offers

Pinofoods may offer promotional prices, discounts, bundles and other incentives.

Promotions may be subject to stated eligibility conditions, validity periods, quantity limits and stock availability.

We reserve the right to correct promotional errors or withdraw offers that have not yet resulted in accepted orders, subject to applicable law.

Promotional terms will be communicated through the relevant advertising or sales channel.

15. Website Use and Prohibited Activities

Customers agree not to misuse our website or services.

Prohibited activities include:

Attempting unauthorised access to accounts or systems
Introducing malicious software
Engaging in fraudulent transactions
Providing deliberately false information
Copying protected website content without permission
Interfering with website operations
Using our services for unlawful purposes
Impersonating Pinofoods, its employees or authorised representatives

Pinofoods may take reasonable measures to protect its systems, customers and business operations.

16. Intellectual Property

The Pinofoods name, branding, website content, original marketing materials, graphics, product photography and other proprietary content are protected by applicable intellectual property laws.

Certain products sold by Pinofoods are supplied under third-party brands and trademarks belonging to their respective owners.

Pinofoods' distribution or marketing of such products does not transfer ownership of those trademarks to customers.

Website visitors may not reproduce or commercially exploit protected materials without appropriate authorisation.

17. Third-Party Services

Our online store uses Shopify and may integrate third-party payment, logistics, analytics, advertising and communication services.

These providers may operate under their own applicable terms and privacy policies.

Pinofoods is not responsible for third-party websites or services outside our control, except to the extent that responsibility arises under applicable law or our contractual obligations.

18. Privacy and Personal Information

We collect and process customer information in accordance with our Privacy Policy and applicable data protection requirements.

Information may be used for order fulfilment, customer support, lawful marketing, fraud prevention and business administration.

Customers may contact Pinofoods regarding their personal information and applicable privacy rights.

19. Warranties and Consumer Rights

Pinofoods undertakes to comply with applicable legal obligations concerning product quality, safety, descriptions and consumer protection.

Nothing in these Terms of Service excludes or restricts warranties, remedies or other rights that cannot lawfully be excluded.

Any additional product warranty will be subject to its stated conditions and applicable law.

20. Limitation of Liability

To the extent permitted by applicable law, Pinofoods will not be responsible for losses arising solely from circumstances beyond its reasonable control.

Where legally permissible, liability for indirect or consequential commercial losses may be limited.

Nothing in these terms excludes liability for fraud, legally actionable personal injury, unsafe products or any other liability that cannot lawfully be excluded or restricted.

21. Indemnification

Where permitted by law, customers may be responsible for losses reasonably arising from their unlawful or fraudulent use of our services or deliberate infringement of third-party rights.

This provision does not require customers to indemnify Pinofoods for losses caused by Pinofoods' own negligence, unlawful conduct or breach of mandatory obligations.

22. Suspension and Termination

Pinofoods may suspend or restrict website access where reasonably necessary to address fraud, security threats, unlawful activity or serious violations of these terms.

Any outstanding orders, payments and refunds will be handled according to applicable contractual and legal obligations.

Termination of website access does not remove rights or obligations that arose before termination.

23. Events Beyond Reasonable Control

Pinofoods may experience delays caused by circumstances outside its reasonable control, including natural disasters, transport disruptions, significant power failures, government restrictions or supplier interruptions.

Where such events materially affect an order, we will take reasonable steps to notify the customer and determine an appropriate resolution.

Mandatory rights to cancellation, refunds or other remedies remain unaffected.

24. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Botswana.

Customers are encouraged to contact Pinofoods first to resolve complaints or disputes.

Where a dispute cannot be resolved directly, either party may pursue the remedies available under applicable Botswana law.

Nothing in these terms prevents a customer from approaching an appropriate regulatory authority, consumer protection body or competent court where legally entitled.

25. Changes to These Terms

Pinofoods may update these Terms of Service periodically to reflect changes in business operations, technology or legal requirements.

The latest version will be published on our website.

Material changes will not retrospectively remove rights arising from completed transactions.

26. General Provisions

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply where legally permissible.

A failure by Pinofoods to enforce a particular provision does not automatically constitute a waiver of that provision.

These Terms of Service, together with the policies expressly incorporated into them and any applicable order-specific agreements, form the contractual framework governing use of our services.

27. Contact Information

Pinofoods
Pinotech Group International (Pty) Ltd
Company Registration Number: 00000855041