Privacy Policy

PINOFOODS PRIVACY POLICY

Operated by Pinotech Group International (Pty) Ltd trading as Pinofoods

Website: https://pinofoods.com
Effective Date: 7 November 2026

1. Introduction

Welcome to Pinofoods.

At Pinofoods, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Pinotech Group International (Pty) Ltd, trading as Pinofoods ("Pinofoods", "we", "us" or "our"), collects, uses, stores, processes and protects personal information when you visit our website, purchase our products, communicate with us or use our services.

Our services include our online store at www.pinofoods.com, our physical factory shop, wholesale and distribution activities, promotional campaigns and related customer services.

We process personal information in accordance with applicable data protection laws in Botswana.

2. Information We Collect

We may collect and process the following categories of personal information:

Personal and contact information

Full name
Email address
Telephone number
Billing and delivery addresses
Business or company information for wholesale customers

Order and transaction information

Products purchased
Order history and transaction records
Payment confirmation and payment-related information
Delivery instructions and fulfilment details
Returns, refunds and customer enquiries

Website and technical information

IP address
Browser type and device information
Website usage and browsing activity
Cookies and similar tracking technologies
Shopping cart activity and product preferences

Marketing and customer engagement information

Newsletter subscriptions
Promotional preferences
Customer reviews and feedback
Competition entries
Communications through Facebook, Instagram, WhatsApp, email and other channels

We collect information directly from you, automatically through our website, or from service providers involved in providing our services.

3. How We Use Your Information

Pinofoods may use personal information to:

Process, confirm and fulfil customer orders.
Arrange collection, delivery and distribution of purchased products.
Communicate regarding orders, payments, enquiries and customer support.
Manage customer accounts and wholesale relationships.
Improve our products, services and online shopping experience.
Send promotional offers, product announcements and newsletters where permitted by law.
Manage customer loyalty initiatives, promotions and competitions.
Detect and prevent fraud, unauthorised transactions and misuse of our services.
Comply with applicable legal, tax, accounting and regulatory obligations.
Analyse website performance and understand customer preferences.

We will use personal information only where we have an appropriate lawful basis for doing so.

4. Shopify and Online Store Services

Our online store operates using Shopify, an e-commerce platform that supports online product listings, shopping carts, checkout, order management and related services.

When you place an order through our website, certain personal information may be processed by Shopify and relevant payment service providers to facilitate your transaction.

Shopify and other service providers may process information in accordance with their applicable privacy policies and contractual arrangements.

We encourage customers to review the Shopify Privacy Policy at https://www.shopify.com/legal/privacy.

5. Payment Information

Pinofoods takes the security of payment information seriously.

Online payments may be processed through authorised third-party payment providers.

Depending on the payment method selected, these providers may collect and process information necessary to complete the transaction.

Pinofoods does not require customers to disclose their banking passwords, PINs or other confidential banking credentials to our employees.

We recommend that customers use secure payment methods and avoid sharing sensitive payment information through unsecured communication channels.

6. Sharing of Personal Information

We may share relevant personal information with trusted third parties where necessary to operate our business.

These may include:

Shopify and other technology providers
Payment processing companies
Delivery and logistics providers
IT support and website service providers
Marketing and advertising service providers
Professional advisers, auditors and regulatory authorities

We require service providers processing information on our behalf to protect it and use it only for authorised purposes.

We do not sell customers' personal information to third parties.

We may disclose information where required by law or reasonably necessary to protect our legal rights, customers, employees or business operations.

7. Marketing and Promotional Communications

Pinofoods may communicate with customers about:

New product arrivals
Factory shop promotions
Special offers and discounts
Wholesale purchasing opportunities
Seasonal campaigns
Product information, recipes and cooking ideas
Company announcements and events

These communications may be delivered through email, SMS, WhatsApp, social media or other appropriate channels, subject to applicable law and customer preferences.

Customers may opt out of direct marketing communications at any time by using an available unsubscribe option or contacting Pinofoods.

Opting out of promotional communications will not prevent us from sending necessary transactional messages concerning orders or customer accounts.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve the shopping experience.

Cookies may be used to:

Maintain shopping cart functionality
Remember customer preferences
Support secure account access
Analyse website traffic and performance
Measure advertising effectiveness
Display relevant promotional content where permitted

Customers may manage cookies through browser settings and any consent tools made available on our website.

Disabling certain cookies may affect website functionality.

9. Storage and Protection of Information

Pinofoods uses reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, loss, alteration, misuse or disclosure.

These measures may include restricted system access, secure service providers, access controls and appropriate security procedures.

Although we take reasonable precautions, no internet-based system can guarantee absolute security.

Customers are encouraged to protect their account credentials and notify us if they suspect unauthorised account activity.

10. International Data Transfers

Some of our technology providers, payment processors and service partners may operate outside Botswana.

As a result, personal information may be transferred to, stored in or processed in other countries.

Where international transfers occur, Pinofoods will take appropriate steps to ensure compliance with applicable Botswana data protection requirements and to safeguard personal information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Order fulfilment
Customer service
Accounting and financial records
Legal and regulatory compliance
Business administration
Resolving disputes

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it, subject to applicable retention obligations.

12. Your Privacy Rights

Subject to applicable law, customers may have the right to:

Request access to personal information held about them.
Request correction of inaccurate or incomplete information.
Request deletion of information in appropriate circumstances.
Withdraw consent where processing is based on consent.
Object to certain processing activities, including direct marketing.
Raise concerns regarding the handling of their personal information.

To exercise your rights, please contact Pinofoods using the contact information below.

We may request reasonable verification of identity before processing certain requests.

13. Children's Privacy

Our website and online purchasing services are intended primarily for customers who are legally able to enter into purchasing transactions.

We do not knowingly collect children's personal information for direct marketing without an appropriate lawful basis or required parental or guardian authorisation.

If you believe that personal information relating to a child has been collected inappropriately, please contact us.

14. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers or partner businesses.

These third parties may have their own privacy policies and data handling practices.

Pinofoods is not responsible for the privacy practices of websites or services that we do not control.

Customers are encouraged to review the relevant policies before submitting personal information.

15. Changes to This Privacy Policy

Pinofoods may update this Privacy Policy periodically to reflect changes in our operations, technology, legal obligations or services.

The latest version will be published on our website with an updated effective date.

Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

16. Contact Pinofoods

For privacy-related enquiries, requests or concerns, please contact:

Pinofoods
Pinotech Group International (Pty) Ltd
Unit 03, Mafulo House
Plot 10212/3, Block B, Mokolwane Road
Broadhurst Industrial
Gaborone, Botswana

Telephone: +267 76 100 801
Office: +267 393 6328
Website: https://pinofoods.com

Customers may also contact us through the official contact facilities provided on our website.